Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of William Whealan

William Whealan

July 31, 2025

5  out of  5
rating by William Whealan
"I just recently contacted Tiffany Swetich's State Farm office in, Ely, NV, and the customer service was excellent! My first contact was with, Peyton, and he provided me with all the necessary information that I needed to acquire insurance for my needs. Peyton was very friendly, helpful, and knowledgable. My second contact was with Gene to set up a follow up meeting with Tiffany as a meet and greet, and he was thorough and great to deal with too. Then to top it off I was contacted by Tiffany, the owner, as a meet and greet, and she was extremely friendly too. Tiffany made me feel like I was her top priority even though my insurance needs at this time were small, due to being out of state. Tiffany was also able to save me more on my insurance during her review of my needs, which is something that isn't typical in todays world. Great job was done by all. If you need insurance I can definitely recommend this State Farm office, if you want a true customer service friendly experience. Since I have spent 40 years in the Fire Service I know a little about what customer is supposed to be, and Tiffany's office is it. Keep up the great work! I just wanted to update my review. I once again contacted Tiffany Swetich's State Farm office, on 11/13/2023 for insurance and time I spoke with Heather Broderson and she was awesome to do with, she was able to help me within five minutes to take care of my insurance needs. All of my experiences with this office have been outstanding! Keep up the great work! Well once again on, 2025-05-29, I called Tiffany’s State Farm Office with some insurance questions and her staff were excellent to work with. This time I worked with Evelyn Navarro, who helped me navigate my insurance questions. Evelyn was very patient and thorough during the entire process. I can without any hesitation recommend Tiffany and her entire staff if you have any insurance needs. Continue the great customer service and I look forward to working with you for many years! 2025-07-30 Had a follow up call with Gene verify my insurance needs were being met, which they are completely! Tiffany’s office continues to impress with quality Team Members. Keep up the great work!"
We responded:
"Oh geez, Bill, thank you! Thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review and the kind words and feedback. We strive for a wonderful customer experience and I’m so glad that you felt this. We are blessed with some of the very best customers and are grateful to add you to our family of friends and customers. We appreciate you. *Thank you for even more feedback! Heather was delighted to see this and to work with you!💕"
Profile photo of Stelyn Mauro

Stelyn Mauro

July 30, 2025

5  out of  5
rating by Stelyn Mauro
"Great place love these guys 😀"
We responded:
"We love you too! Thanks for always being part of our agency family, Stelyn.❤️ Thanks for the 5 ⭐️ review and entrusting us with all of your insurance. "
Profile photo of Mark Rainey

Mark Rainey

July 30, 2025

4  out of  5
rating by Mark Rainey
"Great place to have insurance and the people are fantastic"
Profile photo of Britnicrepeau

Britnicrepeau

July 30, 2025

5  out of  5
rating by Britnicrepeau
"Love this office and it's team!"
Profile photo of Patricia Rezaei

Patricia Rezaei

July 29, 2025

5  out of  5
rating by Patricia Rezaei
"Very pleased with State Farm in Ely I recently switched insurance companies because of State Farm’s bundle and safe ad and I was pleasantly surprised how much I saved by bundling home and car insurance I had the pleasure of dealing with Heather at State Farm she helped explain everything made the switch super easy I’m so happy State Farm lives up to their advertising you get professional and kind agents plus you save a ton of money! Thank You State Farm"
We responded:
"Love to hear this, Patricia! I’m grateful you saved some money and joined our agency family!🤗 Heather is fantastic! Thank you for your 5 ⭐️ review! We appreciate your business! "
Profile photo of keanua banks

keanua banks

July 27, 2025

5  out of  5
rating by keanua banks
"Heather is always willing to answer all my insurance questions even tho we don’t live in Nevada anymore."
We responded:
"Thanks for the 5⭐️ review, Keanua! Yes…. Heather is the best at breaking down the complexities of insurance and helping our customers, friends, family and beyond understand. Thank you again for the positive review. We are licensed in Utah and Arizona now too, if you are in one of those states.🤗"
Profile photo of Emma Pearson

Emma Pearson

July 26, 2025

5  out of  5
rating by Emma Pearson
"Traci at the front desk is fantastic! Always friendly, professional, and helpful. She really makes the office feel welcoming. Great first impression every time!"
We responded:
"Emmmmmma, thank you again for the 5⭐️ review! I know you get the importance and I’m so grateful for how you take care of Tracy too! Swing on by and say hello next time you are in the neighborhood.🤗💕"
Profile photo of Amanda Lewis

Amanda Lewis

July 25, 2025

5  out of  5
rating by Amanda Lewis
"Heather made it such a seamless experience with insuring our new car!"
We responded:
"Congratulations on your new wheels! It sounds gorgeous! I’m glad everything went so smooth. Heather takes great pride in her work and I’m glad she was able to get you taken care of so easily. We appreciate your 5⭐️ review and are grateful for your business and friendship! 🥰💕"
Profile photo of Kandy Cox

Kandy Cox

July 25, 2025

5  out of  5
rating by Kandy Cox
"Best in customer service in my opinion. Always happy to help is Tracey . Always has a smile and is happy to help where she can. The rest of the team is awesome also."
We responded:
"Kandy, thank you for the 5⭐️ review!! Tracy is so fantastic to have as our first face and voice into our agency! I’m grateful that you appreciate the entire team as well. We have a wonderful crew! We appreciate YOU and your business! Thanks again! 🥰"
Profile photo of Jessica Drayton

Jessica Drayton

July 25, 2025

5  out of  5
rating by Jessica Drayton
"Heather has been absolutely amazing to my family. She always makes time to answer all of my questions, and she is always professional. She turned us on to the safe driving rewards that saved us money. I couldn’t ask for a better agent! Thank you Nikki!"
We responded:
"Yay, love to hear about your experience, Jessica! Heather/Nikki is so great at digging for opportunities for additional protection and savings. Love your words and truly appreciate your support of our business! Thank you for the honor of protecting your family.🥰🤗"
Profile photo of Demetri Mellos

Demetri Mellos

July 25, 2025

5  out of  5
rating by Demetri Mellos
"Every time I go into the business heather is always very helpful and knows her job very well she is a great asset to the company and customers alike !!!"
We responded:
"100% agreed! We love our Heather! Thank you for the 5⭐️ review! We appreciate it and are grateful that you have had such a wonderful experience with our agency!🤗"
Profile photo of Dillon Broderson

Dillon Broderson

July 25, 2025

5  out of  5
rating by Dillon Broderson
"Great team."
We responded:
"Thanks, Dillon! We thinks so too and I’m grateful that you agree.🤗 Thank you for the 5⭐️ review. It means so much! "
Profile photo of Mikki Van Camp

Mikki Van Camp

July 25, 2025

5  out of  5
rating by Mikki Van Camp
"I have life insurance . Very helpful and friendly place"
We responded:
"Nikki, I’m so grateful that you get the importance of life insurance and that we are your agency!🥰 Thank you so very much for the 5⭐️ review and for allowing us to protect you and your family. 💕"
Profile photo of Julie Wallace

Julie Wallace

July 25, 2025

5  out of  5
rating by Julie Wallace
"Love the team!! Always help us whenever we call. Very friendly!!"
We responded:
"Awe, thanks Julie! We truly strive for the feel and are grateful to have you as a customer! Thanks so much for the 5 ⭐️ review and your words!🥰"
Profile photo of Montie Lyn Liebsack

Montie Lyn Liebsack

July 25, 2025

5  out of  5
rating by Montie Lyn Liebsack
"Tracy Rainey has always been a great help whenever I’ve had any questions about my insurance. Tracy is professional, knowledgeable and friendly!"
We responded:
"Thanks, Montie for your words and the 5 ⭐️ review! We think Tracy is pretty fabulous as well! We are grateful to have her on our team and to have you as a customer.🫶🏼"
Profile photo of Rex Mike

Rex Mike

July 25, 2025

5  out of  5
rating by Rex Mike
"Love this team. They know how to make you feel right at home. Absolutely go above and beyond for their customers. 5 ⭐️ and more for me."
We responded:
"Thanks, Rex!! You are one of our favorite customers!💞"
Profile photo of Maryssa Cummings

Maryssa Cummings

July 24, 2025

5  out of  5
rating by Maryssa Cummings
"I cannot say enough great things about Heather at State Farm! From the very beginning, she has gone above and beyond to make sure I feel informed, supported, and confident in all my insurance decisions. Every time I have had a question—no matter how big or small—Heather has had the answer, and she always takes the time to explain everything in a way that is easy to understand. What really sets her apart is her dedication to finding the best coverage options tailored to my needs and budget. I never feel rushed or pressured, just genuinely cared for. It is such a relief to know that I have someone as knowledgeable and reliable as Heather looking out for me. Her professionalism and kindness have made all the difference. Highly recommend working with her!"
We responded:
"Maryssa…. You described what Heather is to our team to a “T.” I’m so grateful that we have you as a customer and that you get to have that insurance experience. Thank you for your beautiful words and for the 5⭐️ review. We appreciate your business! 🫶🏼"
Profile photo of Kelsee Gutierrez

Kelsee Gutierrez

July 24, 2025

5  out of  5
rating by Kelsee Gutierrez
"Every time I have needed help I always ask for Heather, she professional, kind, and a pleasure to work with. I always leave the office feeling knowledgeable about my policies which is a huge plus. We have everything insured through them..house, vehicles, atvs, and life insurance and will continue to do our business with them always."
We responded:
"Kelsey, thank you so much for the 5⭐️ review and for your words! Heather truly is the best and loves when you and your babies come in to visit. She thinks the world of you. So grateful to have people like you as customers.🥰🫶🏼"
Profile photo of Elaine Blackham

Elaine Blackham

July 24, 2025

5  out of  5
rating by Elaine Blackham
"Heather (Nikki) has always been there for me! Even on her day off!! It is nice to have an agent that respects me and makes me feel more like a member of the State Farm family every time that I call! Love her to the moon!!"
We responded:
"💕 Thank you for your 5⭐️ review and words. Heather/Nikki will always go above and beyond for you! We love her as well. I’m glad we get to have you as a customer.🫶🏼"
Profile photo of sierra thiessen

sierra thiessen

July 24, 2025

5  out of  5
rating by sierra thiessen
"I always have the pleasure of working with Heather when I have any questions, she is so helpful and gets back to me right away. I appreciate how helpful she is and making things easier for me."
We responded:
"Thanks for the 5 ⭐️ review, Sierra! Heather loves working with you as well. It’s always wonderful when friends are customers and customers become friends. We appreciate you and your business.🫶🏼 Your words mean so much! "
Profile photo of harriet johnson

harriet johnson

July 24, 2025

5  out of  5
rating by harriet johnson
"The State Farm crew has always been friendly and willing to help in any of our insurance needs. Heather has always been there for us willing to help and answer all of our questions. We switched all our insurance needs to State Farm, best decision ever! Thanks State Farm!"
We responded:
"🥰 I’m so grateful that you and your husband switched over to us, Harriet! Insuring our family and friends is just the best feeling. We are grateful for your business and your 5 ⭐️ review. Heather is quite spectacular! "
Profile photo of Shelby Broderson

Shelby Broderson

July 3, 2025

5  out of  5
rating by Shelby Broderson
"Heather (Nikki) went above & beyond to help us get the life insurance we needed! She gave us a bunch of different options & did great at saving us money as well! She’s very knowledgeable when it comes to doing her job."
We responded:
"Thanks for the 5 ⭐️ review, Shelby! Heather Nicole 🤭is truly the best. She cares about her customers, friends and family so deeply! I’m grateful she was able to set up your family with the best life insurance for your needs and budget. We are grateful to be your agent! Thanks again for the kind words.💕"
Profile photo of Gizmo Mada

Gizmo Mada

June 27, 2025

5  out of  5
rating by Gizmo Mada
"Evelyn, did a great job on my auto insurance and home owners. Glad I found them!"
We responded:
"Yay, so glad you found us too! I’m grateful you had a wonderful experience with Evelyn. She’s top notch! Thank you for the 5⭐️ review! Looking forward to being your insurance agency!🤗"
Profile photo of Mayra Navarro

Mayra Navarro

June 27, 2025

5  out of  5
rating by Mayra Navarro
"Called to make some changes to my policy, had the pleasure to work with Evelyn. Very efficient, professional and completed all my requests in a timely manner. Highly recommended!"
We responded:
"Mayra! Thank you and welcome to our agency! So looking forward to working with you. Evelyn truly is such a huge asset to our agency. We are lucky to have her! Thank. You for the 5 ⭐️review! It means a lot! 🥰"
Profile photo of Victoria Torres

Victoria Torres

June 25, 2025

5  out of  5
rating by Victoria Torres
"Great service, great team! Tiffany and Evelyn are great to work with!"
We responded:
"Oh Victoria, thank you for the 5 ⭐️review! We are lucky to have customers like you! 🤗"